Refund Policy
If after 30 days you don’t feel like you’ve received your money’s worth, and you are not completely satisfied with the eBook, you may return it with an email to [email protected] describing why you are disappointed and we’ll refund you 100%, no questions asked.
ebook guarantee & refunds
Note: please try looking for it here first under “downloads.” Use the reset password, if necessary to login.
You must send proof of purchase to [email protected] so we can locate your eBook and send it to you. If you do not have proof of purchase, we are unable to find your eBook for you.
You can always purchase new eBooks by Clicking Here
You must send proof of purchase to [email protected] so we can locate your eBook and send it to you. If you do not have proof of purchase, we are unable to find your eBook for you.
You can always purchase new eBooks by Clicking Here
Lost ebook
We do not allow returns or refunds, HOWEVER we will replace any damaged wheels due to shipping. Contact [email protected].
Neutral colour wheel
Our sample boards are custom made in small quantities therefore we do not allow returns or refunds, however we will replace any damaged boards due to shipping. Send photos of damaged boards (from shipping) to [email protected] if you need a replacement.
colour boards
eDesign Packages
Things come up in life, situations get altered or sometimes we just change our mind – it happens. Our eDesign team is here to make you happy and we are committed to complete client satisfaction. So, if within 90 days of your purchase, and PRIOR to submitting your information, you change your mind, we will provide a refund less a 5% administrative fee or $25, whichever is greater.
After 90 days, or once you have initiated the consultation process by submitting your information (questionnaire, photos, etc.), we can no longer provide a refund.
After 90 days, or once you have initiated the consultation process by submitting your information (questionnaire, photos, etc.), we can no longer provide a refund.
eDesign Colour Consultation
Courses
This online course (for live, in-person or virtual events – see below) is backed by my 7-day happiness guarantee. Take a full 7 days to explore the first (1) video lesson inside this course to get a feel for the lessons… And THEN make a decision using the information YOU HAVE, rather than the information you don’t on whether or not you want to continue.
If after the first (1) video lesson you don’t feel like you’ve received your money’s worth, and you are not completely satisfied with the online training, email us at [email protected] describing why you are disappointed and we’ll refund you 100%, no questions asked.
*Looking for access to your online course? Click here and login with the email you used to purchase it. Forgot your password? Use the password reset link.
If after the first (1) video lesson you don’t feel like you’ve received your money’s worth, and you are not completely satisfied with the online training, email us at [email protected] describing why you are disappointed and we’ll refund you 100%, no questions asked.
*Looking for access to your online course? Click here and login with the email you used to purchase it. Forgot your password? Use the password reset link.
LEarn how to create mood boards
This online course (for live, in-person or virtual events – see below) is backed by my 7-day happiness guarantee. Take a full 7 days to explore UP TO THREE (3) video lessons inside this course to get a feel for the lessons… And THEN make a decision using the information YOU HAVE, rather than the information you don’t on whether or not you want to continue.
If after three (3) video lessons you don’t feel like you’ve received your money’s worth, and you are not completely satisfied with the online training, email us at [email protected] describing why you are disappointed and we’ll refund you 100%, no questions asked.
*Looking for access to your online course? Click here and login with the email you used to purchase it. Forgot your password? Use the password reset link.
If after three (3) video lessons you don’t feel like you’ve received your money’s worth, and you are not completely satisfied with the online training, email us at [email protected] describing why you are disappointed and we’ll refund you 100%, no questions asked.
*Looking for access to your online course? Click here and login with the email you used to purchase it. Forgot your password? Use the password reset link.
exterior colour selection masterclass
Online Community
(True Colour Insider)
Dream Home Club & Killam Colour Academy
We want you to love being part of our Mighty Network community! If you join and decide it’s not for you, simply contact us within 24 hours of signing up for a full refund.
After that, you’re welcome to cancel your membership at any time. You’ll continue to have access until the end of your current billing period, and no further payments will be charged. Payments for the current billing period are non-refundable.
To request a refund or get help with your membership, email [email protected].
After that, you’re welcome to cancel your membership at any time. You’ll continue to have access until the end of your current billing period, and no further payments will be charged. Payments for the current billing period are non-refundable.
To request a refund or get help with your membership, email [email protected].
LIVE Training
If for any reason you need to cancel your registration for Create Your Dream Home virtual live training, we will issue you a refund less a $125 non-refundable processing fee up to 30 days prior to the course start date.
Cancellations less than 30 days prior to the course start date are not eligible for a refund.
If you need to cancel less than 30 days prior to the course start date, your registration is eligible to be transferred to a future Create Your Dream Home training workshop held within the next 12 calendar months. A $500 non-refundable transfer fee will apply.
Cancellations less than 30 days prior to the course start date are not eligible for a refund.
If you need to cancel less than 30 days prior to the course start date, your registration is eligible to be transferred to a future Create Your Dream Home training workshop held within the next 12 calendar months. A $500 non-refundable transfer fee will apply.
Virtual Events
If for any reason you need to cancel your registration for True Colour Expert in-person live training, we will issue you a refund less a $125 non-refundable processing fee up to 30 days prior to the course start date.
Cancellations less than 30 days prior to the course start date are not eligible for a refund.
If you need to cancel less than 30 days prior to the course start date, your registration is eligible to be transferred to a future True Colour Expert Training workshop held within the next 12 calendar months. A $500 non-refundable transfer fee will apply.
Cancellations less than 30 days prior to the course start date are not eligible for a refund.
If you need to cancel less than 30 days prior to the course start date, your registration is eligible to be transferred to a future True Colour Expert Training workshop held within the next 12 calendar months. A $500 non-refundable transfer fee will apply.
In-person Event Cancellations & Transfer Policy
Nothing in this policy limits any rights you have under the consumer protection laws of your province, territory or state.
Your Rights
Contact
About Maria
Maria Killam pioneered virtual colour consulting in 2010, long before the industry caught on. She's trained thousands of design professionals since, guided more than 10,000 virtual colour and design projects, and is the creator of The Killam Colour System® and the Understanding Undertones® Neutral Colour Wheel.