Ebook Guarantee & Refund Policy
If after 30 days you don’t feel like you’ve received your money’s worth, and you are not completely satisfied with the eBook, you may return it with an email to [email protected] describing why you are disappointed and we’ll refund you 100%, no questions asked.
Lost eBook Policy
Note: please try looking for it here first under “downloads.” Use the reset password, if necessary to login.
You must send proof of purchase to [email protected] so we can locate your eBook and send it to you. If you do not have proof of purchase, we are unable to refund your eBook for you.
You can always purchase new eBooks by Clicking Here
Neutral Colour Wheel Refund Policy
We do not allow returns or refunds, however we will replace any damaged wheels due to shipping. Contact [email protected].
Colour Board Refund Policy
Our sample boards are custom made in small quantities therefore we do not allow returns or refunds, however we will replace any damaged boards due to shipping.
Free shipping available within Canada and the US only. For orders outside US and Canada, contact us for a shipping quote: [email protected]
Online Training Guarantee and Refund (Not Live, Virtual Events)
All online courses (not live, virtual events – see below) are backed by my 14-day happiness guarantee. Take a full 14 days to explore the first (1) video lesson inside this course to get a feel for the lessons… And THEN make a decision using the information YOU HAVE, rather than the information you don’t on whether or not you want to continue.
If after 14 days and only the first (1) video lesson you don’t feel like you’ve received your money’s worth, and you are not completely satisfied with the online training, email us at [email protected] describing why you are disappointed and we’ll refund you 100%, no questions asked.
*Looking for your online course? Click here and login with the email you used to purchase it. Forgot your password? Use the password reset link.
Live, Virtual Event Refund Policy
If you need to cancel your event date or transfer your event date please see our cancellation and transfer policy below. Once our virtual live events are completed we do not offer any refunds.
Live, Virtual Event Cancellation & Transfer Policy
If for any reason you need to cancel your registration for a Specify Colour With Confidence training, we will issue you a refund less a $125 non-refundable processing fee any time up to 3 weeks prior to the start of the course.
Cancellations or transfers made within 3 weeks of course start date are not eligible for a refund. Instead, the registration may be applied to any True Colour Expert training held within the following 12 calendar months. A $500 non-refundable transfer fee will apply to any cancellations or transfers made within 3 weeks prior to the start of the course.
eDesign Colour Consultation Refund Policy
Things come up in life, situations get altered or sometimes we just change our mind – it happens. Our eDesign team is here to make you happy and we are committed to complete client satisfaction. So, if within 90 days of your purchase, and PRIOR to submitting your information, you change your mind, we will provide a refund less a 5% administrative fee or $25, whichever is greater.
After 90 days, or once you have initiated the consultation process by submitting your information (questionnaire, photos, etc.), we can no longer provide a refund.