Client Service Specialist (Remote)
We’re seeking a passionate Client Service Specialist to join our dynamic team in a remote, part-time role.
This is an excellent opportunity for someone who loves helping others succeed and thrives in a flexible work environment. Starting at 5-10 weekend hours, you’ll be the friendly voice of our brand, ensuring our clients receive exceptional support via email.
What Makes This Role Special:
- Work remotely with full flexibility
- Comprehensive training provided
- Opportunity for growth within our company
- Be part of a positive, solutions-driven team
- Make a real difference in our clients’ experience
The ideal candidate is service-focused, naturally empathetic, and excels at independent problem-solving. If you’re known for your outstanding communication skills and love turning challenges into solutions, we want to hear from you
REMOTE Client Service Specialist
You’ll be the first point of contact for new and existing clients; responsible for all inbound inquiries across various channels and platforms.
- Work with our CEO to take care of clients and customers
- Respond to general inquiries; troubleshoot any cart or purchase issues
- Provide login information; confirm purchase and deliveries
- Communicate with shipping and fulfillment centers
- Respond to emails; perform repetitive tasks
- Attend online operations meetings
- Prepare reports; conduct research or survey analysis
Who you are:
As a person who loves taking care of others, you are also fascinated with all things digital and excited to be joining a small, nimble team; all hands on deck.
- Service focused: enjoy being a champion for clients’ needs
- Positive and solution-oriented; can problem solve on-the-spot
- Empathize with clients to help them feel supported
- Believe organization isn’t a luxury, but a necessity for success
- Equal parts enthusiastic, patient and reliable
You should have:
- A flexible schedule
- Strong ability to work independently in a remote setting
- Expert communication and listening skills
- Experience with Zoom, Slack, Gmail
- 1+ years in a customer service role
REQUIRED:
- Reside in North America
- Part-time availability on WEEKENDS (to start)
The hiring process:
Interested? We hire on a step-by-step process starting with a cover letter to introduce yourself and why you would like this position plus a resume showing your experience and skills. If it looks like you are a good fit, we will follow up with a design questionnaire/quiz to allow you to demonstrate your knowledge and style in design.
To start the application process, please send your resume, references and a cover letter telling us:
- Why you’re the best Client Service Specialist for this role.
- What other skills do you have?
- What do you do for fun?
Resumes submitted without a cover letter will not be considered.
Submit to: [email protected]
Digital Marketing Specialist (Remote)
We are seeking an experienced digital marketing specialist to create and maintain marketing assets and content, supporting product and marketing goals. This includes graphic design for social media, emails, website graphics, ecommerce content, display ads, and landing pages.
This role requires a high level of creativity, attention to detail, and project management skills.
We believe the right person is also really good at solving problems. They use their creativity and skills not just to make marketing materials more attractive, but to improve user experience, create brand consistency, and get specific results.
If you have proven experience in content marketing AND graphic design, a strong work portfolio, and a passion for the home or interior design industry, we’d love to hear from you!
Key Responsibilities:
Collaborate with marketing and product marketing teammates to support our content marketing (blog, social media assets, and more). Design with the user in mind, creating intuitive, engaging, and user-friendly experiences across all digital platforms.
Scope and create templates for our marketing team to be more efficient in their posting on social media, the blog, email, and other channels.
Help bring new ideas for design and content creation to the team using your expertise and eye for great design. Manage other design needs such as presentations, display ads, and product packaging as needed.
You’ll be expected to create 1–2 free resources each month to drive leads, subscribers, awareness, and/or other important metrics (examples include guides and templates).
Take ownership of the end-to-end design process for digital marketing campaigns, ensuring timely delivery and alignment with campaign goals. Regularly update the marketing director on project progress, potential roadblocks, and solutions to ensure transparency and alignment.
Stay informed about the latest trends in graphic design, digital marketing, and ecommerce to incorporate fresh ideas and innovative approaches into your work.
Qualifications:
BA/BS degree or equivalent working experience. 2-3 years of marketing and content creation experience. (We require work samples to apply for this position.)
Past experience producing content for the web specifically, as well as channel-specific knowledge (blog, Google Slides, Instagram, YouTube, etc.).
Excellent organizational skills to work independently and manage projects with many moving parts. Ability to adapt to evolving priorities in a fast-paced environment.
Must be proficient in Adobe Creative Suite (particularly in Photoshop, Illustrator, and InDesign) and Canva. Experience with Captivate, WordPress, WooCommerce, Klaviyo and using content management systems is a major plus.
Solid understanding of design principles, typography, colour theory, and layout techniques. Detail-oriented with a keen eye for aesthetics and design excellence.
Excellent communication skills and ability to collaborate effectively with cross-functional teams via Zoom and Slack.
Experience in the Home or Interior Design industry is a plus.
How to apply:
This is a remote, full-time position. For this contracted work you must reside in either the U.S. or Canada.
If you’d like to be considered for this role, please email your resume and cover letter as well as a link to RELEVANT design work to kristy-@-mariakillam-dot-com. This is a contract position with an hourly rate between $25 and $27, depending on prior experience.