First, please login to mariakillam.com/my-account/ to see if your eBook is located in the ‘downloads’ section. If you cannot remember your password, please use the link to reset it.
If your book is not available in the account login area, you must send proof of purchase to [email protected] so we can locate your eBook and send it to you. Because this is a digital product, if you do not have proof of purchase we are unable to send you another eBook.
You can always purchase new eBooks by Clicking Here
Maria’s first book, How to Choose Paint Colours — It’s All in the Undertones eBook and her second book, White is Complicated — A Decorator’s Guide to Choosing the Right White are currently formatted as a PDF.
Within moments of checking out of Maria’s shopping cart you will receive an Order Confirmation email from us. This email will contain the “clickable” link you need in order to begin downloading your PDF.
If you don’t receive an email within several minutes of checking out, please check your spam or promotions folder.
You can also try logging into mariakillam.com/my-account/ to see if your eBooks are in the downloads section. If you can’t remember your login, please use the link to reset your password.
Or you can email us here.
Please login to mariakillam.com/my-account/ to see if your eBook is located in the ‘downloads’ section. If you cannot remember your password, please use the link to reset it.
If your book is not available in the account login area, you must send proof of purchase to [email protected] so we can send you the most up-to-date copy.
Because this is a digital product, if you do not have proof of purchase we are unable to send you another eBook.
When you register for a Specify Colour with Confidence live, virtual workshop, you’ll receive the most up-to-date versions of the eBooks.
However, if you already own a copy of one or both of the eBooks we do not offer an additional discount on another product. Even if you have read the eBooks prior to enrolling in the two-day workshop, it’s important that you re-read them before your event date.
You can download the PDF version of the book onto either a Mac or a PC. There are several ways to download and save your PDF (depending on the age of your computer), but they all start the same way: “Click here to download.”
- If you have a Mac, click “Click here to download” — the download will automatically start and place the book in your Downloads File. Retrieve it from there.
- If you have a PC, left-click “Click here to download” and your computer will automatically download. It may place the PDF in your Downloads File. You can then move the PDF to wherever you want.
- If you left-click on the link and you can’t find where the download went (and you checked your Downloads File), type “how-to-choose-paint-colours” in a search bar. Most computers are smart enough to find it for you.
- If you right-click on the link, choose the option called “Save Target As” or “Save Link As.” This will let you tell your computer where you want to save the PDF.
Both eBooks are available in PDF format. You’ll receive an email receipt with links to download the books to your computer.
If you’d like to read these books on your iPad, you’ll need to also download the free iBooks app from the Apple Store. Make sure you download it first before you try to download any ebooks. Then you can download the pdf to your iPad and it will appear in the iBooks app.
If you don’t see your PDF immediately in the iBooks app you might have to change collections to see them. Collections are essentially folders for the books and files stored in iBooks. By default, all PDF files are stored in the PDF collection.
We are not gurus of the iPad world, so if you need further help, click here for more instructions from Apple.
When you click on iBooks the bookcase shows headings across the top left corner: “Store” or “Collections.” Click “Collections” and a pop-up window will show the options, “Books” and “PDFs.” One of these options will have a checkmark to indicate the format you are currently viewing.
If you click “PDF” the image of a bookcase will flip around and all your PDFs will be located on the shelves. Conversely, when you want to view your eBooks in a “Reader” format, click “Books” and the bookcase will turn again to show your Apple iBooks. Look in the iTunes folder under Books. Sync to reinstall.
If you need further help, click here for more instructions from Apple.
There are a few reasons for an aborted download. Your computer could have a download limit which can be adjusted in your settings. You could have a slow internet connection that drops your download. If your computer goes to sleep during the download, it could interrupt the process.
Keep working on your computer for the duration of the download to keep it awake.
If you switch computers or misplace your eBook email receipt, go to mariakillam.com/my-account/ and login with the email you used to purchase them. If you forgot your password, use the link to reset it. Then you’ll be able to access all your online course or eBook downloads.
When will I receive the eBook? My payment was accepted but I did not receive an order confirmation email.
If you have checked out of the shopping cart and have not received the Order Confirmation email containing the link to download the book, here are a couple of actions to try before you panic:
- Confirm the email address you used when filling out the payment form is the same as the one you are using to receive the link (your computer isn’t smart enough to distinguish that two different email address can belong to the same person).
- Confirm you spelled your email address correctly (you’d be surprised how many times this happens).
- Check your spam or junk mail folder.
If none of the above work, please email us. We’ll take good care of you.
Look in your Downloads to see where it is stored. For Mac devices look in the Downloads, iTunes or Files folder. See above for instructions if you added the PDF to your iBooks app.
Maria’s eBooks are only available in digital form as a PDF download. Your eBook will arrive by email with a link allowing you to download to your device.