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Ebook Guarantee & Refund Policy

If after 30 days you don’t feel like you’ve received your money’s worth, and you are not completely satisfied with the eBook, you may return it with an email to [email protected] describing why you are disappointed and we’ll refund you 100%, no questions asked.

 

Lost eBook Policy

Note: please try looking for it here first under “downloads.” Use the reset password, if necessary to login.

You must send proof of purchase to [email protected] so we can locate your eBook and send it to you. If you do not have proof of purchase, we are unable to find your eBook for you.

You can always purchase new eBooks by Clicking Here

 

Neutral Colour Wheel Refund Policy

We do not allow returns or refunds, however we will replace any damaged wheels due to shipping. Contact [email protected].

 

Colour Board Refund Policy

Our sample boards are custom made in small quantities therefore we do not allow returns or refunds, however we will replace any damaged boards due to shipping. Send photos of damaged boards (from shipping) to [email protected] if you need a replacement.

 

Learn How to Create Mood Boards Online Course

This online course (for live, in-person or virtual events – see below) is backed by my 14-day happiness guarantee. Take a full 14 days to explore the first (1) video lesson inside this course to get a feel for the lessons… And THEN make a decision using the information YOU HAVE, rather than the information you don’t on whether or not you want to continue.

If after the first (1) video lesson you don’t feel like you’ve received your money’s worth, and you are not completely satisfied with the online training, email us at [email protected] describing why you are disappointed and we’ll refund you 100%, no questions asked.

*Looking for access to your online course? Click here and login with the email you used to purchase it. Forgot your password? Use the password reset link.

 

Exterior Colour Selection Online Masterclass

This online course (for live, in-person or virtual events – see below) is backed by my 14-day happiness guarantee. Take a full 14 days to explore UP TO THREE (3) video lessons inside this course to get a feel for the lessons… And THEN make a decision using the information YOU HAVE, rather than the information you don’t on whether or not you want to continue.

If after three (3) video lessons you don’t feel like you’ve received your money’s worth, and you are not completely satisfied with the online training, email us at [email protected] describing why you are disappointed and we’ll refund you 100%, no questions asked.

*Looking for access to your online course? Click here and login with the email you used to purchase it. Forgot your password? Use the password reset link.

 

LIVE TRAINING:

Virtual Event Refund Policy

If for any reason you need to cancel your registration for Create Your Dream Home virtual live training, we will issue you a refund less a $125 non-refundable processing fee up to 30 days prior to the course start date.

Cancellations less than 30 days prior to the course start date are not eligible for a refund.  

If you need to cancel less than 30 days prior to the course start date, your registration is eligible to be transferred to a future Create Your Dream Home training workshop held within the next 12 calendar months.  A $500 non-refundable transfer fee will apply.

 

In-Person Event Cancellation & Transfer Policy

If for any reason you need to cancel your registration for True Colour Expert in-person live training, we will issue you a refund less a $125 non-refundable processing fee up to 30 days prior to the course start date.

Cancellations less than 30 days prior to the course start date are not eligible for a refund.  

If you need to cancel less than 30 days prior to the course start date, your registration is eligible to be transferred to a future True Colour Expert Training workshop held within the next 12 calendar months.  A $500 non-refundable transfer fee will apply.

 

eDesign Colour Consultation Refund Policy

Things come up in life, situations get altered or sometimes we just change our mind – it happens. Our eDesign team is here to make you happy and we are committed to complete client satisfaction. So, if within 90 days of your purchase, and PRIOR to submitting your information, you change your mind, we will provide a refund less a 5% administrative fee or $25, whichever is greater.

After 90 days, or once you have initiated the consultation process by submitting your information (questionnaire, photos, etc.), we can no longer provide a refund.